Our company culture is built upon YKK’s philosophy called the CYCLE OF GOODNESS™.  We believe that providing value and being fair to our customers and our employees is what makes us a successful company in return.  Guided by our core values and fundamental behaviors, we strive to foster a caring company, committed employees and challenging work that benefits our employees, customers, and communities. We offer competitive compensation packages, training and advancement opportunities. YKK AP America provides employees with a comprehensive benefits package designed to provide the security they need to enjoy life at home and at work.  By providing a high level of benefit coverage at a reasonable cost to the employee, we hope to foster a long and productive employment relationship.

Summary:

The purpose of this position is to serve as the architect, developer, and supporter of YKK AP’s digital connectivity. This position is responsible for designing, building, and maintaining the seamless flow of data between our core enterprise systems—including ERP, CRM, and IT Service Management (ITSM)—via the company’s integration platform-as-a-service (iPaaS) environment. 

Essential Duties and Responsibilities include the following.  Other duties may be assigned. 

Enterprise Integration & iPaaS Development

• Define, implement, test, and troubleshoot integrations between disparate systems. Design and build robust RESTful API connectors to allow data flow between enterprise environments (ITSM, ERP, CRM, and Data Warehouse).
• Develop and maintain automated synchronization workflows that eliminate manual entry and ensure data consistency across the enterprise. Utilize both development languages and low-code/no-code technologies to facilitate connectivity. Continuously enhance the iPaaS ecosystem to support evolving business requirements and high-volume data traffic.
• Analyze customer or business team requirements, configure middleware based on requirements, and implement functionality to meet business needs.
• Utilize experience and best practice principles to identify and resolve complex problems, such as different programming languages and database formats, for the systems to be integrated effectively.
• Gather and analyze data to determine system requirements. Develop and conduct testing plans and procedures based upon system recommendations. Develop estimates and work plans as they relate to systems integration work tasks and team members. Draft technical instructions, engineering plans, technical designs, and other system integration related documents.

Middleware Management

• Be the primary administrator for YKK AP’s iPaaS environment, ensuring high availability, performance monitoring, and adherence to industry security standards. Install, test, debug, and provide general support for the operation of middleware technologies. Establish and enforce best practices for integration patterns, documentation, and error-handling protocols. Configure and implement new or expanded functionality within the iPaaS environment as needed for future requirements.  Evaluate system architecture and upgrade components to improve performance and functionality.
• Coordinate and schedule iPaaS upgrade outages with the business.  Validate vendor’s software updates to the iPaaS platform.
• Troubleshoot and resolve technical issues that arise between the connected systems.

Business Process Automation

• Identify redundant data entry opportunities and re-architect workflows into modern, scalable digital solutions. Collaborate with business and technical stakeholders to evaluate the feasibility of automation and improvement recommendations.
• Stay current on AI trends, tools and advancements.  Recommend and utilize AI solutions where appropriate to solve business problems and augment integration solutions.
• Define and document workflow architecture to ensure alignment with business and functional requirements. Engineer automated, end-to-end solutions that eliminate friction and increase operational efficiencies.
• Maintain adherence to company policies and compliance standards across all developments. Escalate and manage complex technical issues to ensure timely resolution.

Supervisory Responsibilities:

This job has no direct supervisory responsibilities.

Education/Experience/Skills:

• Bachelor's degree in computer science, Information Technology, or related field
• Minimum of 3 years of experience in systems integration and automation; a relevant combination of education and equivalent professional experience will also be considered
• Deep understanding of RESTful API design, integration patterns, and hands-on experience with platforms like Postman
• Proficiency in JSON and XML, with a proven ability to handle complex data transformation and mapping
• Hands-on development skills in C#, Python, JavaScript, or PowerShell for custom automation and middleware logic
• Expert in identifying automation opportunities through process mining and data analysis, with hands-on experience translating business logic into scalable, automated workstreams
• Strong understanding of secure integration practices, including OAuth, SAML, and API key management
• Solid understanding of relational databases and the ability to write complex SQL queries
• Proficiency in version control systems such as Azure DevOps or Git
• Experience with Informatica Cloud (iPaaS) and Freshservice (ITSM) is a significant advantage preferred
• Experience with Master Data Management initiatives and concepts preferred
• Experience in a multi-location manufacturing enterprise environment is highly desirable

Physical Demands:

The physical demands described here are representative of those required to successfully perform the essential functions of this position. The employee must occasionally lift and/or move up to 25 pounds and is expected to use proper lifting techniques at all times. Specific vision abilities required for this role include close vision. While performing the duties of this job, the employee is frequently required to sit. The employee may occasionally be required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.

Travel Requirements:

The travel required for this position is less than 25%.

Work Environment:

The work environment characteristics described are representative of those encountered while performing the essential functions of this position. Individuals are required to wear appropriate personal protective equipment (PPE) at designated times and in specified environments in accordance with established safety program requirements. The noise level in the work environment is typically moderate. While performing job duties, individuals may occasionally be exposed to moving mechanical parts.

Legal Notice:

This job description is intended to describe the general nature of the job and the responsibilities to be performed. It is not an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Additional duties and responsibilities may be assigned as needed. YKK AP America Inc. reserves the right to add or remove duties or otherwise modify this job description at any time in its sole discretion. Employment with YKK AP America Inc. is at-will. Nothing in this job description is intended to create a contract of employment, guarantee employment for any definite period of time, or otherwise modify the at-will nature of employment with the Company. The essential functions of this position are set forth in the above job description and may be subject to reasonable accommodation in accordance with applicable law. To qualify for this position, an employee or applicant must be able to perform the essential functions of the position with or without reasonable accommodation.  YKK AP America Inc.  The Company prohibits discrimination on the basis of race, color, sex, religion, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by federal, state, or local law.