Our company culture is built upon YKK’s philosophy called the CYCLE OF GOODNESS™.  We believe that providing value and being fair to our customers and our employees is what makes us a successful company in return.  Guided by our core values and fundamental behaviors, we strive to foster a caring company, committed employees and challenging work that benefits our employees, customers, and communities. We offer competitive compensation packages, training and advancement opportunities. YKK AP America provides employees with a comprehensive benefits package designed to provide the security they need to enjoy life at home and at work.  By providing a high level of benefit coverage at a reasonable cost to the employee, we hope to foster a long and productive employment relationship.

Summary:

The System Administrator is responsible for managing business critical software and infrastructure, administering security policies, and ensuring high uptime rates. This individual will oversee local area networks, wide area networks, and various networking technologies, including but not limited to VPN, SD-WAN and Wi-Fi. Daily tasks may include configuring and enhancing cloud-based solutions, network solutions, and both cloud and local infrastructure. This individual will provide Tier 3 technical support for troubleshooting issues that are more advanced in nature and/or production critical. This person ensures all incidents and requests are analyzed, resolved and reported back within the promised timeframes and provides leadership guidance to Tier 1 and Tier 2 analysts as needed.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Participate proactively in the design and architecture of robust, high-uptime and maintenance-friendly solutions in a manufacturing environment
• Manage, monitor and optimize existing on-premises and cloud-based systems to ensure the server and network environment meets the expected service level and business continuity requirements
• Support the documentation for both new and existing solutions and processes
• Crosstrain others to strengthen the IT team and create opportunities to “shift left” responsibilities to L2 and L1 teammates
• Administer servers, routers, switches, firewalls, software deployment, security updates and patches
• Design, deploy and support LANs, WANs, network segments and VPN gateways
• Assign network addresses, routing protocols and routing table configuration
• Assist the cybersecurity team in the monitoring and maintenance of network and system security
• Provide Tier 3 support for manufacturing production systems
• Design and implement new capabilities in remote monitoring and endpoint management tools to ensure better overall performance and experience for end users
• Assign configuration of authentication and authorization of directory services
• Stay current on technology trends and new solutions in the marketplace to address current and future opportunities for improvement
• Make recommendations for future process and technology upgrades

Supervisory Responsibilities:

This job has no direct supervisory responsibilities

Education/Experience/Skills:

• Bachelor’s degree in the computer information field required, and 5+ years of related experience; or an equivalent combination of education, certifications and experience may also be considered
• AWS Cloud administration, solution architecture and design, and cost optimization (3–5 years’ experience)
• Working skill level of networking, switches, VOIP, WAN/LAN, Servers, Wi-Fi, & VPN
• Experience in the setup and support of enterprise level networks (Meraki experience preferred) and firewall/SASE solutions (Fortinet experience preferred)
• Management of solutions in manufacturing environments with high-uptime requirements
• Implement cybersecurity controls in coordination with the cybersecurity team
• Current knowledge of emerging cybersecurity trends and challenges
• Experience with device imaging, setup, and configuration
• Experience with Microsoft Identity Management and Governance (Entra/Azure Identity Governance) or similar IMG/IGA platforms

Physical Demands:

The physical demands described here are representative of those required to successfully perform the essential functions of this position. The employee must occasionally lift and/or move up to 25 pounds and is expected to use proper lifting techniques at all times. Specific vision abilities required for this role include close vision. While performing the duties of this job, the employee is frequently required to sit. The employee may occasionally be required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.

Travel Requirements:

The travel required for this position is less than 10%.

Work Environment:

The work environment characteristics described are representative of those encountered while performing the essential functions of this position. Individuals are required to wear appropriate personal protective equipment (PPE) at designated times and in specified environments in accordance with established safety program requirements. The noise level in the work environment is typically moderate. While performing job duties, individuals may occasionally be exposed to moving mechanical parts.

Legal Notice:

This job description is intended to describe the general nature of the job and the responsibilities to be performed. It is not an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Additional duties and responsibilities may be assigned as needed. YKK AP America Inc. reserves the right to add or remove duties or otherwise modify this job description at any time in its sole discretion. Employment with YKK AP America Inc. is at-will. Nothing in this job description is intended to create a contract of employment, guarantee employment for any definite period of time, or otherwise modify the at-will nature of employment with the Company. The essential functions of this position are set forth in the above job description and may be subject to reasonable accommodation in accordance with applicable law. To qualify for this position, an employee or applicant must be able to perform the essential functions of the position with or without reasonable accommodation.  YKK AP America Inc.  The Company prohibits discrimination on the basis of race, color, sex, religion, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by federal, state, or local law.