Our company culture is built upon YKK’s philosophy called the CYCLE OF GOODNESS™.  We believe that providing value and being fair to our customers and our employees is what makes us a successful company in return.  Guided by our core values and fundamental behaviors, we strive to foster a caring company, committed employees and challenging work that benefits our employees, customers, and communities. We offer competitive compensation packages, training and advancement opportunities. YKK AP America provides employees with a comprehensive benefits package designed to provide the security they need to enjoy life at home and at work.  By providing a high level of benefit coverage at a reasonable cost to the employee, we hope to foster a long and productive employment relationship.

Position Summary

The Branch Manager is responsible for planning and directing the sales, production, and distribution operations of a branch location. This role ensures profitability and operational efficiency by managing internal teams and coordinating with customers, vendors, and corporate leadership.

Essential Functions and Key Responsibilities

• Manage all sales and operational functions of the branch office.
• Ensure branch profitability through effective leadership of customer service, estimating, and outside sales teams.
• Coordinate sales activities and order processing to meet customer expectations and company standards.
• Serve as a key point of contact for customer and internal communication, addressing issues promptly and professionally.
• Analyze branch performance using standard reporting tools and recommend improvements.
• Oversee personnel matters, including hiring, onboarding, training, and performance management.
• Develop and implement sales programs to expand into new markets and grow revenue.
• Prepare and recommend annual branch budgets to senior management.
• Directly supervise a team of 8 or more employees, ensuring compliance with company policies and all applicable laws.
• Perform full-scope supervisory responsibilities, including:
• Interviewing and hiring
• Planning and assigning work
• Conducting performance evaluations
• Administering employee recognition and disciplinary actions
• Addressing complaints and resolving conflicts

Qualifications and Skill Requirements

• Bachelor’s degree in Business, Construction Management, or a related field; or 8–10 years of relevant experience in the glazing or commercial construction industry; or an equivalent combination of education and experience.
• Strong leadership and organizational skills with a track record of driving results.
• Excellent communication and interpersonal skills.
• Proficiency in using performance metrics to evaluate branch operations.
• Commitment to safety and a quality-first mindset.
• Customer-focused and results-oriented.