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Dublin, GA, US, 31021

Our company culture is built upon YKK’s philosophy called the CYCLE OF GOODNESS™.  We believe that providing value and being fair to our customers and our employees is what makes us a successful company in return.  Guided by our core values and fundamental behaviors, we strive to foster a caring company, committed employees and challenging work that benefits our employees, customers, and communities. We offer competitive compensation packages, training and advancement opportunities. YKK AP America provides employees with a comprehensive benefits package designed to provide the security they need to enjoy life at home and at work.  By providing a high level of benefit coverage at a reasonable cost to the employee, we hope to foster a long and productive employment relationship.


Position Summary

The Total Rewards Business Partner is a support contact for all payroll, benefits and leave administration responsibilities. This role requires exceptional attention to detail, deadline driven, problem solving and excellent service support. This role assists with the preparation and processing of compliant payrolls for all companies while working closely with the Human Resources and Finance departments.


Essential Functions and Key Responsibilities

Payroll Administration – 40%

  • Prepare, process, calculate and audit weekly, multi-state, full cycle payroll for 1000+ employees ensuring accuracy and timeliness of payroll checks
  • Import and reconcile payroll data from the timekeeping system for payroll processing  
  • Research and resolve payroll errors and exceptions to ensure proper payment. Consult with employees/managers to resolve payroll issues and questions
  • Work with payroll provider to ensure compliance in multi-state payroll reporting and tax payments. 
  • Maintain payroll records and update payroll documentation as needed  
  • Interpret and set up all earnings and deductions, including but not limited to adjustments, service awards, garnishment orders, child support deductions, personal protective equipment
  • Provides General Ledger support in relations to payroll journal and processing
  • Support annual payroll activities, including but not limited to W-2, Holiday Payout calculations and Annual Wage increases
  • Processes monthly and quarterly sales commissions and incentives.  Track and calculate employee commission payments and accruals
  • Create ad hoc reports in UKG/SuccessFactors as needed
  • Additional duties may be assigned 

 Benefits Administration – 30%

  • Assist in performing all necessary and ongoing benefits-related administrative tasks including:
  • Processing new hire and open enrollment changes
  • Processing life change events
  • Managing the evidence of insurability process to ensure accuracy and compliance of the enrollment and self-billing process
  • Act as the employee point of contact to assist employees with enrollment and change processes, including helping employees utilize our HRIS (SuccessFactors Employee Central) system and to access requested information
  • Participate on the project team to roll out an effective annual enrollment each year
  • Process all COBRA qualifying events through Wex/Discovery Benefits to ensure compliance
  • Assist with monthly benefits-related billing and reconciliation of all benefits
  • Create reports and reconcile internal and external data
  • ACA compliance
  • 1095C process at year-end

Leave Administration – 30%

  • Manage leave cases from initiation to completion, ensure highest level of customer service and responsiveness throughout the LOA process with associates, managers, our HR team and 3rd party vendors 
  • Send applicable paperwork and required forms (FMLA, STD, LTD, ADA) to employees
  • Answer employee inquiries on FMLA/disability/ADA
  • Submit FMLA and carrier disability leave forms for processing
  • Follow-up with carriers on the status of disability leave claims
  • Work with carriers to resolve employees’ claims issues
  • Oversee integration of leaves (i.e. Workman's compensation with FMLA) and integration with other functions (benefits during LOA, payroll). 
  • Collaborate with the Risk Management department and 3rd party administrator for workers compensation claims as it relates to FMLA. 
  • Communicate with employees on leave re: status of claims, expected return to work dates, providing updated medical documentation, etc.
  • Provide status updates to management
  • Monitor leave status and follow-up as needed


  • Provides excellent service by accurately responding to employee and management inquiries in a timely and professional manner
  • Demonstrate continuous efforts to improve operations, streamline work processes and work cooperatively and jointly to provide quality team member support
  • Provide backup to Total Rewards Manager 
  • Support the broader HR team in project related and ongoing administrative tasks


Qualifications and Skill Requirements

Payroll & Time/Attendance Administration

  • Minimum (three) 3 years of functional payroll experience in high volume weekly, multi-state, full cycle payroll for 1000 + employees, required
  • UKG HCM or UKG (Kronos) Workforce Central, required
  • UKG (Kronos) Workforce Dimensions or Workforce Ready, required

Benefit Administration

  • Minimum (one) 1 year experience of benefits administration, required.
  • Experience administering and participating in implementing benefit programs, preferred
  • Experience developing plan materials and communications for benefit programs, preferred
  • Knowledge of benefit plan design and administration for a variety of benefits including: medical, dental, vision, wellness, disability, life, voluntary benefits and 401(k).
  • Knowledge of benefit regulations such as, HIPAA, ERISA and COBRA.

Leave Administration

  • Minimum of (one) 1 year of HR Leave Administration experience, required
  • Experience with the Americans with Disabilities Act and Workers' compensation, preferred 
  • Knowledge of state leave laws and compliance requirements


  • Proficiency with Microsoft Office (Excel, Word) and G-Suite, required
  • Associate’s or Bachelor’s degree, preferred
  • Problem solving skills and the ability to work through root cause analysis in payroll and system issues
  • Detailed oriented and able to handle multiple activities, independently and as part of a team
  • Ability to prioritize and manage time effectively while working under pressure to meet strict deadlines
  • Ability to effectively communicate with team members at all levels
  • Exceptional computer skills required 
  • Proficient in communicating clearly and effectively both verbally and in writing


Equal Opportunity Employer / Minorities / Women / Veterans / Disabled

Nearest Major Market: Macon